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Terms and Conditions

Those items for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

With respect to each item for which Import Fees have been calculated, you authorize ShopEnglish Export or Merchant (as applicable) to designate a carrier (“Designated Carrier”) to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import Fees for such item.

“Import Fees Deposit” represents an estimate of the Import Fees that will be levied on the items in your order for shipment to countries outside of the U.S. By placing your order, you agree to allow ShopEnglish Export and/or Merchant (as applicable) to collect the Import Fees Deposit for the applicable items in your order. This deposit will be used, on your behalf, to reimburse the Designated Carriers for the import fees that they have paid on your behalf to the appropriate authorities of the destination country.

As a member of ShopEnglish.com, you are provided with an address with a unique USGoBuy mailbox number to which you can have your packages delivered. Your ShopEnglish.com address is to be used only for package consolidation purposes. You will not represent that your ShopEnglish.com address is an address for any purpose other than as the address to which packages may be delivered prior to export, including, but not limited to, representing that your ShopEnglish.com address is the address of your place of business or residence.

You can cancel your account with written notice (via email, fax or letter). Upon cancellation, you will receive a prorated refund on the unused portion of your available fund. Refunds will be processed within ten business days of cancellation.

You should ensure that all merchants and sellers mark all packages with your complete and accurate address, including your unique USGoBuy mailbox number. All packages received with incomplete, incorrect, or old addresses that cannot be associated with an account will be returned to the sender or discarded after 30 days.

You are allowed to store your packages in our facility for up to 90 days at no charge. Any package after 90 days will be discarded without notice in advance. You forfeit all claims to items abandoned after the free storage period.

You allow and understand that all your packages will be opened by representatives of ShopEnglish.com for consolidation purpose or security check. Prohibited or restricted merchandise is not storable and will be rejected, forfeited, destroyed, or provided to government officials.

You authorize ShopEnglish.com to charge your payment method for all services and/or account activity with ShopEnglish.com. Failure to provide payment for services rendered at the time of service may result in suspension of service, cancellation of membership, and involuntary return or the discarding of any remaining merchandise.

Your packages will be sorted, packed, consolidated and shipped by your designated couriers available in our system. Shipping cost are determined by the greater of the actual weight or the dimensional weight (Dim Weight or Volumetric Weight). You are responsible for all import obligations in the country to which all packages will be forwarded to.

Insurance costs for shipments of merchandise are based on the insured value. All insured shipments receive USD $100 of insurance, which is included in the shipping costs. Each additional USD $100 of insured value costs USD $2. The insured value is subject to the terms and conditions of the particular carrier’s airway bill(s).

Claims for lost or damaged merchandise must be filed within the published time limits of the particular carrier. Claims are considered filed when a fully completed claim form, photograph(s), and supporting documentations are received by ShopEnglish.com. Claims are reviewed individually and the review process will take a minimum of eight weeks. Failure to file a completed claim within the carrier time limit will invalidate the claim.

Specific commodities, including televisions, computers, electronics, jewelry, figurines, furniture and lighting have limits of liability in case of loss or damage regardless of the declared value or insurance costs paid. Any liability for damage or loss caused after delivery to ShopEnglish.com is limited to the lesser of either the declared value, proof of purchase price, or the specific commodity liability limit. No liability will be assumed by ShopEnglish.com for damage or loss caused to any items before delivery to ShopEnglish.com or caused to merchandise prepackaged by manufacturer.

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