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Return Policy

Our Promise

We promise to be your trusted partner for technology by delivering the advice, service and convenience you deserve — all at competitive prices. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.

Return Guidelines

These are ShopEnglish’s Return Guidelines applicable only to products purchased by you directly from the ShopEnglish. All returns must meet the overall guidelines in order for the individual return policy to apply.

All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting ShopEnglish

  • Customer Service through any of the methods provided at
  • All products that are new with the retail packaging never opened can be returned to ShopEnglish within 30 days regardless of the individual return policy.

Products that are received by ShopEnglish in any of the following conditions are not eligible for return and may be rejected:

  • Any product not purchased from ShopEnglish
  • Any product that does not exhibit the described reason for the return (i.e., A return initiated for a DOA product that powers on and works properly upon inspection)
  • Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product

Refund returns received in this condition may incur a restocking fee or be rejected. Read more about our restocking fee guidelines here.

  • Any product from which the UPC code has been removed from its packaging
  • Any product that exhibits physical damage
  • If you received your product damaged, please read our Report a shipping problem article for guidelines and instructions on how to resolve this issue. this is would not be considered a return.
  • Any product for which you have submitted a mail-in rebate, any product which appears tampered, customized, or altered in any way